Refund Policy

The short version

Cancel your booking more than 24 hours before your appointment and we refund everything you paid — including the delivery fee.

Once we start printing your card, we cannot refund it, because it is printed with your own design and cannot be sold to anyone else.

If your card arrives faulty, damaged, or not as described, we replace it for free — or refund you in full if we cannot replace it.

Before we print your card

If you cancel before we confirm your booking or before we start printing, you get a full refund of everything you paid.

We start printing when we send you the artwork proof for approval, or 24 hours after your booking is confirmed — whichever comes first.

If you cancel inside 24 hours of your appointment, we may treat it as a no-show and keep the deposit, if one was paid.

Custom-printed cards cannot be returned

Your card is printed with your own logo, colours and details. Once printing starts, it is unique to you and we cannot resell it. That means we cannot accept returns or give refunds on printed cards.

This does not take away your legal rights. If the card is faulty, damaged, or not as described, you are still covered (see below).

Faulty, damaged or incorrect items

Check your card when it arrives. If it is damaged, broken, or we printed something different from the artwork you approved, tell us within 48 hours of delivery and send us photos.

We will replace it at no cost to you. If we cannot replace it, we refund you in full — including the delivery fee for the replacement.

Lost or late deliveries

If the courier loses your parcel, we will replace it once the courier's claim is closed. If we cannot replace it, we refund the product value and the original delivery fee.

Monthly hosting fee

You can cancel your monthly hosting at any time. If you cancel within 30 days of a renewal, we refund that renewal in full. After that, the service runs until the paid month ends and we do not refund the remaining part.

How refunds are paid back

Approved refunds go back the same way you paid, usually within 10 working days:

• GCash or Maya: back to your GCash or Maya wallet.
• Bank transfer: back to the bank account you paid from. This may take longer depending on your bank.
• Cash on delivery: we arrange a bank transfer or GCash/Maya payout to you.

No payment is taken on this website. We contact you after you book to arrange payment, so the refund goes back to the method you actually used.

How to ask for a refund

Email tapasul.digitalcard@gmail.com with:

• your order number
• the amount you paid
• the date of your booking
• the reason for the refund

We answer every refund request within 7 working days. Approved refunds are usually paid within 10 working days of approval.

Your rights as a buyer in the Philippines

Under the Consumer Act of the Philippines (Republic Act No. 7394), you are entitled to a replacement, repair, or refund for goods that are defective, damaged, or not as described. Nothing in this policy takes away those rights.

If we cannot settle a problem, you can ask help from the Department of Trade and Industry (DTI) or your local consumer protection office.

Things we cannot refund

• Delivery fees once the parcel has already shipped.
• Add-ons you have already used, such as a profile that has been set up and shared.
• A printed card that is not faulty — because it was made for you and cannot be resold.